Patients affected by the closure of Leongatha Healthcare Clinic are still waiting for access to their medical records.
The Nationals Member for Gippsland South, Danny O’Brien said while the opening of Rail Trail Medical was a positive outcome for the community, many former patients remained frustrated by ongoing delays in accessing important health information.
“The establishment of Rail Trail Medical has been a great result for local healthcare and I commend the doctors and staff who have stepped up to support our community,” Mr O’Brien said.
“However, many patients are still waiting for access to their medical records and that uncertainty is causing significant stress for people who simply want access to their own health information.”
Noting the issue is predominantly a matter between a private clinic and patients, Mr O’Brien recently wrote to Health Minister Harriet Shing seeking assistance to help resolve the issue.
In her response, the Minister confirmed that the Department of Health, Gippsland Primary Health Network, the Health Complaints Commissioner and Rail Trail Medical have been working together to identify options to facilitate the transfer of records and support continuity of care.
While welcoming that work, Mr O’Brien said patients were understandably looking for progress.
“I appreciate the efforts being made behind the scenes, but many people are still waiting for answers.
“For affected patients and families, this isn’t just paperwork. These records contain important medical history and information needed to support ongoing care.
“I know how stressful this situation has been for many people across Leongatha and surrounding districts and I will continue working with all parties to help achieve a resolution as quickly as possible.”
The Nationals Member for Eastern Victoria, Melina Bath said she had also been working with the Minister and Department officials to ensure the issue remained a priority.
“This is a unique and complex situation and I appreciate the work being undertaken by the Department of Health and Rail Trail Medical to identify a pathway forward,” Ms Bath said.
“It is important that efforts continue so affected patients can gain access to their records and have certainty about their ongoing care.
“I will continue advocating on behalf of local patients to help progress a resolution.”