Mr D O’BRIEN (Gippsland South) (14:15): My question is to the Minister for Ambulance Services. A constituent in South Gippsland contacted me this week about his experiences with Ambulance Victoria. His wife had a fall while volunteering at the local football on Saturday and was in extreme pain. As a football trainer with advanced first-aid qualifications, he was concerned she had broken her hip. After calling 000 and explaining his wife’s situation, my constituent was told that an ambulance would not be dispatched until she was triaged. He was dismayed when he was then put through to a recorded message which advised him to hang up and that he would be called back. With his wife screaming in pain, my constituent and some helpers put her on a stretcher, loaded her into the back of a ute and took her to the nearby hospital. Is being taken to hospital in the back of a ute what the government meant by Victorians getting the medical help they need when they need it?

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