O’Brien urges locals to check their power bill
The Nationals Member for Gippsland South, Danny O’Brien is urging Gippslanders to check their power bills and make sure they are getting a fair deal.
From 1 July 2019 a number of energy reforms came into effect which have changed the energy rights of Victorian consumers.
Mr O’Brien said a survey completed by the Essential Services Commission showed that 61 per cent of respondents weren’t aware of the changes.
“It’s important that consumers know their entitlements so that they can get the best deal possible,” Mr O’Brien said.
“A lot of Gippslanders are doing it tough lately with the on-going drought and job losses in our area, so every dollar counts.
“While we had reservations about how effective these reforms would be when they were introduced earlier this year, Gippslanders should try to make the best of them.”
The new reforms that came into effect include:
- Energy companies must tell customers whether they’re on their best energy plan and how much the customer could save by switching to that plan (this applies to both electricity and gas)
- Energy companies have to provide customers with a fact sheet showing key information about available energy offers (this applies to both electricity and gas)
- Customers currently on simple standing offers will automatically be transferred to the Victorian Default Offer, other customers can ask to switch to the default offer (Electricity only)
Energy providers who fail to comply with these reforms can be reported to the Energy and Water Ombudsman on 1800 500 509.